1030 N. Dearborn Resource Center

Monday – Friday: 9:00am – 8:00pm
Saturday: 9:00am – 5:00pm
Sunday: 10:00am – 4:00pm

Vicki, Manager
Office: 312-397-0777
Answering Service: (312) 464-7431
Police Non-Emergency: (312) 744-8230
Emergency: Fire, Police, Ambulance: 911

Management extends every effort to keep our building clean. Although our staff cleans and monitors the common areas daily, your extra help is needed. Please notify management if you see that a light bulb is burned out or that a corridor or stairwell needs attention. Please do not hesitate to contact the office when work is needed to improve the appearance of our home.

Please do not hesitate to contact the office regarding work orders. You can also submit a non-emergency request through your online resident portal. Our staff unclogs drains, installs TV mounts and heavy pictures/mirrors, installs and removes all window air conditioners, amongst their many other talents. We prefer to fix small problems before they become big problems.  If you have an emergency (Heat, Electrical, Gas or Plumbing) after office hours, please call the office phone number 312-397-0777 and you will be connected to the answering service to have someone paged for your emergency.  All non-emergency calls will be handled during office hours.

Please be sure to schedule the freight elevator for the delivery of furniture or boxes, which MUST be brought in through the back door and taken up in the freight elevator. We book up to 2-hour time blocks weekdays between 10am-8pm and weekends 10am-5pm. The passenger elevators are not equipped to move furniture or heavy items and MAY NOT be used to do so. If you will not be home, you will need to complete a Permission To Enter form at the office to allow your delivery company access to make the delivery inside your apartment.

The outgoing mailbox is located at the entrance of the mail area labeled ‘Letters’.  Please refrain from going into the mail room while the postal carrier is distributing the mail. If you receive any mail that is not for you, please bring it to the office.   We will return it to the mail carrier. If you have any junk mail that you do not want, please put it in the recycling can in the mail room. Your help in keeping the mail area tidy is greatly appreciated.  Please make sure your name is inside the mailbox, this is necessary for accurate delivery service.  Change of Address forms can be completed in person at the Post Office or online.

There is a trash chute on the hallway wall of each floor between the fire escape and the back stairwell except floors 14-16.  These floors 14-16, you will find both trash & recycling in the stairwell area. Please be sure all garbage is tied securely before placing it down the chute. Please be sure your garbage bag is the correct size to fit in the chute and make it smoothly to the end.   Do not put garbage on the floor. The blue recycles bins are located beside the freight elevator in the back stairwell. We recycle clean plastic, glass, aluminum, and tin, which are to be placed inside the blue bin. We also recycle newspaper, paper, cardboard, & catalogs – Please stack them neatly on the floor beside the blue bin.

Our package room is maintained daily to keep it organized and tidy.  You will receive an email when your package has arrived in the package room and is ready for pickup.  If your package is too heavy you can request a dolly from the office or request to have it delivered inside your apartment door by staff at their convenience.  Outgoing packages can be placed on the table inside the package room.  Some carriers require a Pick Up Request before it can be picked up.  Anytime the package room door is closed, your fob will allow you access 24/7.

RCN Communications, USA Wireless, and the United Postal Service are all outside contractors over whose service the management office has no control. If you have a problem with one of these services, we will be happy to help you in any way that we can. But, please keep in mind that our ability to serve you is very limited with these services. If there is a problem with your service or account, you will need to contact them directly.  Your gas & electricity will be turned on upon your arrival.  You do not need to call for setup with gas & electricity.  You will be billed monthly for your electric usage.  We will pay for the heat, water, and cooking gas (where applicable).

RCN: Call or Text Brendan@ 312-804-2516
USA Wireless/Direct TV: 847-831-4561
U.S. Postal Service: 312-644-3929

We strongly recommend that all residents purchase apartment insurance. While we do have insurance to cover our property, our policy does not cover your personal items.

The management office is happy to allow delivery people, friends, etc. into your apartment as a convenience to you. Simply stop in the office to fill out an entry permission form. You can also email your request with your name, apartment #, and date of entry, and name of the person who will enter granting the management staff permission to let the designated person into your apartment. No one will be allowed into your apartment under any circumstances without a signed letter. Sorry, we will not make any exceptions.  The person will be required to show ID before entering your apartment.

This is a big city and unfortunately, homelessness does exist. Occasionally a homeless person may find our vestibule a cozy place to hang out. If you ever see a homeless person loitering in our vestibule or outside our building, please contact the management office immediately. If the office is closed for the evening, please call 911 and tell them that you are a resident and that there is a homeless person in your vestibule. They will send someone to pick them up and take them to a shelter. Remember: panhandling is illegal and you don’t have to put up with it.